CCCI Registration/Event/Sale Items Refund Policies
Last Updated: August 1, 2007

Refunds for events, seminars and workshops

Reservations or registrations for events, seminars and workshops may be made online, via e-mail or via fax by filling out and returning a signed charge authorization form. You must follow the procedures set forth below in order to receive a refund.

Advance notification of cancellation to the sponsoring department of the event, seminar or workshop is required in order to receive a refund. No refunds will be provided if notice is not given within 48 hours of the event, seminar or workshop. You must also provide your payment method at the time you request a refund. The sponsoring departments may be notified in one of the following ways:

• Via telephone (860-589-6226)
• In writing to the attention of the sponsoring department at 43 Enterprise Drive, Bristol, CT 06010

Refunds will be granted according to the following schedule:

• If advance notice of 7 days or more is provided, you may receive a 100% refund.
• If advance notice of up to 48 hours is provided, you may receive a 50% refund.
• Within 48 hours of a scheduled event, seminar or workshop, CCCI will assume your attendance and no refund will be provided.

If for some reason such as bad weather or other circumstance, CCCI is unable to provide the event, seminar or workshop, CCCI will provide a refund to you.

Refunds will be processed in the following manner:

• If payment was made by cash or check, please allow two-four weeks for CCCI to process a refund check and mail it to you.
• If payment was made by VISA or MasterCard, the credit reversal will be processed within five working days.
• A $25 processing fee will be assessed for check/VISA/MasterCard charges that are returned to CCCI, including stop payments.

No refunds will be provided for Guides, Note Cards, or other products

There are no refunds on purchased items such as Guides or Note Cards, unless items are damaged in transit. If items are damaged in transit, immediately upon receipt, return the damaged items to the appropriate CCCI department and CCCI will ship a replacement to you within 30 business days.